Replacement & Exchanges

🔁 Replacement Policy – Against All Odds®

All items* purchased from Against All Odds® are eligible for free replacement if the wrong item, wrong size, or a defective product is received due to an error on our side.

To initiate a replacement, simply fill out the quick digital form below so our team can process your request accordingly.

📝 Replacement Request Form: [Click Here]

📦 How the Replacement Process Works:

Once you’ve submitted the form, we’ll dispatch your replacement parcel, which will include:

Your correct/new item
A Return CN Slip (for the incorrect/faulty item you’re sending back)
An empty flyer to pack the returning item

🚚 What You Need to Do:

When the new parcel arrives:

Take out your correct item
Place the wrong/faulty item in the empty flyer
Seal it properly and paste the Return CN Slip
Hand the packed item over to the same rider who delivered your replacement

👉 No need to visit any courier office!

💰 Replacement Fee:

No replacement fee applies. All costs are fully covered by Against All Odds® when the error is on our side.

⏳ Replacement Timeline:

We process replacements once a week, and your corrected item is usually delivered within 5–7 working days.
Please note that replacements are subject to stock availability. If the requested item is out of stock:

You’ll be asked to choose an alternative, or
Wait for the restock (if expected within 7–10 days)

If it takes longer, we’ll inform you and request a replacement choice.

❗ Replacement Eligibility:

You can request a replacement if:

You received the wrong item (different product, size, or color than ordered)
The product has a manufacturing defect
The mistake happened during our processing or dispatch

All such cases must be reported within 3 days of delivery by filling out the form.

⚠️ What We Don’t Accept:

Replacement requests made after 3 days
Issues caused by customer error (wrong size ordered, wrong address, etc.)
Items that have been used, altered, or tampered with

🔁 Exchange & Return Policy – Against All Odds®

All items* purchased from Against All Odds® are eligible for exchange within 7 days of delivery under the conditions outlined below.

To initiate an exchange, simply fill out the quick digital form below so our team can process your request accordingly.

📝 Exchange Request Form: [Click Here]

📦 How the Exchange Process Works:

Once you’ve submitted the form, we’ll dispatch your replacement parcel, which will include:

Your new item
A Return CN Slip (for the item you’re sending back)
An empty flyer to pack the returning item

🚚 What You Need to Do:

When the new parcel arrives:

Take out your new item
Place the old item in the empty flyer
Seal it properly and paste the Return CN Slip
Hand the packed item over to the same rider who delivered your exchange

No need to visit any courier office!

💰 Exchange Fee:

A flat PKR 550 (payable via Cash on Delivery or Bank Transfer)

⏳ Exchange Timeline:

We process exchanges once a week, and your replacement is usually delivered within 7 days.
Please note that exchanges are subject to stock availability. If the requested item is out of stock:

You’ll be asked to choose an alternative, or
Wait for the restock (if it’s expected within 7–10 days)
If it takes longer, we’ll inform you and request a replacement choice

❗ Return Eligibility:

You can request an exchange if:

The item is faulty, damaged, or defective upon delivery
The item received is different from what was originally ordered

All such cases must be reported within 3 days of delivery by contacting us on Instagram at @againstalloddspk

⚠️ What We Don’t Accept:

Exchange requests made after 7 days
Used or damaged items
Items that have been altered or tampered with
Size issues caused by customer error
Items bought on sale (if marked non-exchangeable)

🔁 Refunds:

Against All Odds® does not offer refunds or cash returns. All eligible cases are handled via exchange only